Refund policy

This policy explains when payments for Agency Cloud, operated by NILEDE TECHNOLOGIES PRIVATE LIMITED, can be refunded.

1. Try before you pay

The free plan has no time limit, and paid plans may come with a free trial. Nothing is charged during a trial, so you can check that Agency Cloud suits your company before you pay.

2. Monthly plans

Monthly subscriptions are charged in advance and are not refunded for the current month. When you cancel, your plan stays active until the end of the month you have paid for, and you are not charged again.

3. Yearly plans

If you cancel a yearly subscription within 14 days of your first yearly payment, we will refund that payment in full. After 14 days, yearly payments are not refunded, and your plan stays active until the end of the paid year.

4. Changing plans

When you move to a bigger plan, the change is charged in proportion to the time left in the current period. When you move to a smaller plan, the change applies from the next billing period. Moving to a smaller plan never deletes your data.

5. Charges made in error

If you were charged twice, charged after cancelling, or charged the wrong amount, tell us and we will refund the incorrect amount in full.

6. How to ask for a refund

Email [email protected] from the account owner's email address with your company name and the date of the payment. We reply within 3 business days. Approved refunds go back to the original payment method through Razorpay and usually arrive within 5 to 10 business days, depending on your bank.

7. Exceptions

We do not refund payments for accounts suspended for breaking our Terms of Service. Taxes are refunded together with the payment they were charged on, where the law allows.

8. Changes to this policy

We may update this policy. Changes apply to payments made after the date at the top of this page.